ygbet99 FAQ

Weekly cashback gives players back a percentage of their valid bets placed during the week. The percentage depends on the player's VIP level and varies from Bronze to Diamond. The cashback amount is automatically credited to your account after the week ends, and you can use it to keep playing. At ygbet99, the only requirement to receive cashback is to have placed at least one valid bet that week.

ygbet99 has 5 VIP levels. Bronze — up to 0.2% weekly cashback, Silver — 0.3%, Gold — 0.5%, Platinum — 0.6%, Diamond — up to 0.8%. The higher your level, the better your cashback rate, and Diamond players also receive special services and additional benefits.

On top of higher cashback rates, VIP players get priority customer support, early access to exclusive promotions, and higher deposit and withdrawal limits. The higher your level, the better your overall experience at ygbet99.

At ygbet99, moving up a VIP level depends on how much and how regularly you play. The more consistently you play — the more valid bets you place — the faster you level up. You can check your VIP progress in your account dashboard, and if you have any questions, contact customer support via Live Chat.

If you haven't received your cashback within 24 hours of the week ending, first check your account transaction history. If it's not there, contact customer support via 24/7 Live Chat. Our team will review your account and resolve the issue as quickly as possible. You can also reach us by email at [email protected].

Log in to your ygbet99 account and go to Cashier → Deposit. Select KBZPay and enter the amount you want to deposit (minimum 10,000 Ks). Transfer the money to the KBZPay number shown, then enter the transaction reference. Your account balance will be updated shortly. If you run into any issues, contact us via Live Chat.

Yes. Wave Money is one of the accepted payment methods at ygbet99. Select Wave Money under Deposit, transfer to the Wave Money number provided, and enter your transfer ID. You can also deposit using AYA Pay and CB Pay in the same way, and bank transfer is available too.

The minimum deposit amount at ygbet99 is 10,000 Ks for all methods including KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum withdrawal is also 10,000 Ks, and withdrawals normally take 5–30 minutes to process.

Your balance should update within 5–15 minutes of making a deposit. If it hasn't, contact 24/7 Live Chat with a screenshot of your transfer confirmation. Having your transaction reference number ready will help us resolve it faster. Wait a moment before refreshing the page, and if the balance still hasn't appeared, reach out to support.

The ygbet99 welcome bonus is a 100% bonus on your first deposit, up to a maximum of 200,000 Ks. For example — if you deposit 20,000 Ks, you get a 20,000 Ks bonus and your balance becomes 40,000 Ks, with a wagering requirement of 500,000 Ks (20,000 Ks × 25). You need to claim the bonus from the promotion section right after your deposit is credited. If you're unsure, ask via Live Chat.

In your account settings, under the Responsible Gaming section, you can set your own deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you want to increase the limit, you can only do so after the cooling-off period has passed — it cannot be changed instantly. This is in place to protect the player.

If you are spending beyond your set budget, chasing losses, thinking about betting when you are not playing, borrowing money to gamble, or experiencing family or financial problems because of gambling — if you notice any of these signs, we strongly encourage you to set your own limits or contact support.

ygbet99 puts responsible gaming first. Our customer support team is available 24/7 via Live Chat to talk through any gambling concerns. They can guide you through setting your own limits, explain the cooling-off period, and help you request self-exclusion. Read more on the Responsible Gaming page.

A cooling-off period lets you temporarily pause your gambling for anywhere from one day to several days. Once the period ends, you can reopen your account. Self-exclusion goes further — your account is closed for six months or longer, and it cannot be reopened until that period is up. Both options can be requested through your account settings, and support is also available to help you with either one.

No. ygbet99 is only for players aged 21+. Age verification is carried out at registration, and if a player under 21 is found, the account will be closed immediately. Please keep children away from the ygbet99 platform.

Dragon Tiger is one of the simplest casino games. The dealer deals one card each to Dragon and Tiger, and you bet on which side will have the higher card. Guess right and you win. You can also bet on a Tie. At ygbet99 Casino you can play Dragon Tiger in real time with a live dealer.

Roulette has two main bet types: inside bets, where you bet on a specific number or a small group of numbers, and outside bets, which cover broader options like red/black, odd/even, or high/low. Inside bets pay more but are less likely to hit. Outside bets pay less but have better odds. All these bet types are available at the ygbet99 Casino live Roulette table.

Bet limits on ygbet99 Casino live tables vary depending on your player level and the type of game. You can check the minimum and maximum bet for any table in the table lobby before you join. There are options ranging from regular tables to VIP tables, so you can choose one that suits your comfort level.

Baccarat has three bets: Player, Banker, and Tie. The dealer deals the cards, and whichever side gets closest to 9 points wins. Ace = 1 point, 10/J/Q/K = 0 points, and all other cards are face value. If the total goes over 10, the tens digit is dropped and only the remainder counts. Banker bets carry a small commission, but because the win rate is better, most players prefer Banker. You can practice in free-play mode before betting with real money.

In ygbet99 Casino live dealer games, a real dealer runs the game via real-time video streaming from a studio. You click chips on screen to place your bets and can chat with the dealer. The results are decided in real time — you are watching real cards being dealt, not an RNG algorithm. The key difference from watching a video is that you are directly involved in the outcome as it happens.

If your connection drops during a live game and you had already placed your bet before betting closed, the server records the result for that round. Reconnect and check your account history — the result will be there. If the connection dropped just before the round ended and no bet was placed, you will not have lost anything. If you are unsure, check your transaction history, and if the problem persists, contact support.